Privacy Policy – Santé

Effective Date: 1 September 2023

At Santé, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

1. Who We Are

Santé is a medical tourism coordination service based in Turkey, working with accredited clinics and licensed healthcare professionals.

• Website: www.santeclinicturkey.com

• Contact Email: [email protected]

2. What Data We Collect

We may collect the following types of data:

a. Personal Identification Data

• Name

• Email address

• Phone number

• Country of residence

b. Medical Information (Only if voluntarily provided by you)

• Medical history

• Treatment interests

• Uploaded reports/images

c. Technical Data

• IP address

• Browser type

• Cookies

• Time zone, device info

3. How We Use Your Data

We use your information to:

• Respond to inquiries or consultation requests

• Provide medical treatment planning and quotes

• Coordinate services (transport, hotel, clinics)

• Improve website performance and security

• Comply with legal and regulatory obligations

4. Legal Basis for Processing

We process personal data under the following legal bases:

• Consent (Art. 6.1.a GDPR): for sending forms or newsletters

• Contractual necessity (Art. 6.1.b): for treatment coordination

• Legitimate interests (Art. 6.1.f): for improving services and fraud prevention

• Special category data (Art. 9.2.a): only with explicit consent

5. How We Protect Your Data

• All data is stored on secure servers located in the EU or compliant jurisdictions

• Medical data is encrypted in transit and at rest

• Access is limited to authorized personnel only

• Regular security audits and staff training are performed

6. Data Sharing

We do not sell or rent your data. We may share it only with:

• Medical partners (clinics/doctors) upon your request

• Travel/logistics partners (hotel, transfer) when needed

• Legal authorities if required by law

All third parties are under strict data processing agreements (DPAs).

7. Cookies & Tracking

We use essential cookies and analytics (Google Analytics, Facebook Pixel) to improve your experience. You can manage cookies in your browser settings.

For details, view our Cookie Policy.

8. Your Rights (Under GDPR & UK GDPR)

You have the right to:

• Access your personal data

• Correct inaccurate data

• Delete your data (“Right to be Forgotten”)

• Restrict or object to processing

• Data portability

• Withdraw consent at any time

To exercise your rights, email us at [email protected]

9. Data Retention

We retain your data:

• For as long as necessary to fulfill the purposes stated above

• Medical and legal records: up to 5 years (for legal compliance)

• Marketing data: until you withdraw consent

10. International Transfers

If data is transferred outside the EU/UK (e.g., to Turkey), we ensure:

• Adequate safeguards (e.g., Standard Contractual Clauses)

• Explicit consent when required

11. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from minors.

12. Policy Updates

This Privacy Policy may be updated from time to time. The latest version is always available on this page.

13. Contact Us

For questions about your privacy rights or how we handle your data:

📩 Email: [email protected]